Service Delivery Policy
English – Service Delivery Policy
Last updated: 1 October 2026
Nomads Haus Spa (PT Nomads Haus Bali) provides in-person spa services. We do not sell or ship physical goods online. This policy explains how the services and products you buy from us are delivered.
1. Spa treatments
- Treatments are delivered in person at the Nomads Haus branch you choose (Ubud, Uluwatu – Suluban, Uluwatu – Padang or Pererenan), on the date and time in your booking confirmation.
- After booking and payment, you receive a confirmation by email and/or WhatsApp with the branch address, date, time and treatment details, normally within 1 hour and no later than 24 hours.
- If you have paid online but have not received a confirmation within 24 hours, please contact us so we can resend it.
- Opening hours: Monday to Sunday, 11:00 – 20:00 (WITA).
2. Gift vouchers
- Gift vouchers are delivered digitally (PDF or image) to the email address or WhatsApp number given at purchase, normally within 24 hours of payment.
- Printed vouchers can be collected at any branch on request.
- Please check that the recipient's details are correct. We are not responsible for delays caused by incorrect contact details.
3. Retail products
Retail products (such as hair and skin care) are sold and handed over in person at our branches only. We do not currently offer delivery or shipping.
4. Problems with delivery
If a treatment cannot be delivered as booked, the Refund & Cancellation Policy applies and you will be offered a new time, another branch or a full refund.
5. Contact
Email info@nomadshaus.com or contact your branch:
- Ubud: +62 822 3535 2335
- Uluwatu – Suluban: +62 812 2988 5559
- Uluwatu – Padang: +62 877 8096 3272
- Pererenan: +62 857 2695 8788
Bahasa Indonesia – Kebijakan Penyampaian Layanan
Terakhir diperbarui: 1 Oktober 2026
Nomads Haus Spa (PT Nomads Haus Bali) menyediakan layanan spa secara langsung di lokasi. Kami tidak menjual atau mengirimkan barang fisik secara online. Kebijakan ini menjelaskan bagaimana layanan dan produk yang Anda beli dari kami disampaikan.
1. Perawatan spa
- Perawatan dilakukan secara langsung di cabang Nomads Haus yang Anda pilih (Ubud, Uluwatu – Suluban, Uluwatu – Padang, atau Pererenan), pada tanggal dan jam sesuai konfirmasi pemesanan.
- Setelah pemesanan dan pembayaran, Anda akan menerima konfirmasi melalui email dan/atau WhatsApp berisi alamat cabang, tanggal, jam, dan detail perawatan, biasanya dalam 1 jam dan paling lambat 24 jam.
- Jika Anda sudah membayar online tetapi belum menerima konfirmasi dalam 24 jam, silakan hubungi kami agar kami dapat mengirim ulang.
- Jam operasional: Senin sampai Minggu, 11.00 – 20.00 WITA.
2. Voucher hadiah
- Voucher hadiah dikirimkan secara digital (PDF atau gambar) ke alamat email atau nomor WhatsApp yang diberikan saat pembelian, biasanya dalam 24 jam setelah pembayaran.
- Voucher cetak dapat diambil di cabang mana pun atas permintaan.
- Mohon pastikan data penerima sudah benar. Kami tidak bertanggung jawab atas keterlambatan akibat data kontak yang salah.
3. Produk retail
Produk retail (seperti perawatan rambut dan kulit) hanya dijual dan diserahkan langsung di cabang kami. Saat ini kami tidak menyediakan layanan pengiriman.
4. Kendala penyampaian layanan
Jika perawatan tidak dapat dilakukan sesuai pemesanan, berlaku Kebijakan Pengembalian Dana & Pembatalan, dan Anda akan ditawarkan jadwal baru, cabang lain, atau pengembalian dana penuh.
5. Kontak
Kirim email ke info@nomadshaus.com atau hubungi cabang Anda:
- Ubud: +62 822 3535 2335
- Uluwatu – Suluban: +62 812 2988 5559
- Uluwatu – Padang: +62 877 8096 3272
- Pererenan: +62 857 2695 8788
